External microphone stops working in between Meet and Zoom calls (MBP 2010 on Sierra)

Hi everyone,


I've been facing an odd, intermittent issue with my mic. I am using a MacBook Pro (13-inch, mid 2010) with Sierra 10.12.6. (Temporarily until I get my newer MacBook Air's battery replaced due to swelling)


The internal mic stopped working on the MBP sometime back. So I started using a mic with a wired headphone, connected via a 3.5mm jack. The mic works fine when I check in the 'System Preferences -> Sound -> Input' menu when I first start the laptop. It also works fine when I try to record a 2 minute audio clip on QuickTime. The mic continues to work on Google Meet or Zoom meetings.


However, not more than 60-90 seconds into the meetings, the mic stops working (folks cannot hear me). When I look at the sound bar in 'System Preferences -> Sound -> Input', there is no movement, indicating no input. This has happened enough times now for me to notice the frustrating pattern.


The same thing is happening with a new Bluetooth headset I purchased, after assuming the problem was with the headphone microphone.


I've tried resetting the PRAM, this hasn't helped. Any suggestions for troubleshooting this odd behaviour would be helpful.


Thank you.

MacBook Pro 13″, OS X 10.11

Posted on May 18, 2021 5:14 AM

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May 19, 2021 7:32 AM in response to rshingrani

Hello rshingrani, Thanks for reaching out to us for support. It’s never fun when the external microphone on your Mac is not working as expected, and we are going to do everything we can to help you. When you have a free moment, let’s try resetting the SMC on your computer to see if that has a positive impact on the issue that you are experiencing. If that doesn’t work, let’s try testing in a new user followed by testing the functionality of your microphone. and let us know the outcome. 


How to reset the SMC of your Mac


Set up users, guests, and groups on Mac

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External microphone stops working in between Meet and Zoom calls (MBP 2010 on Sierra)

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