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How to uncheck I phone silence when locked

This I phone 12- don’t love it, but I’m trying! Today I noted I have not been hearing incoming calls. I did read past posts and “do not disturb” is turned OFF . Ringer sound is ON. But the check options for silence - under do not disturb tab - are when phone is locked OR always. Isn’t there an option missing? Like neither of above- I get that untoggling the do not disturb button should fix the issue... But that hasn’t happened. Please help!

thanks!

Posted on May 18, 2021 7:02 AM

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Question marked as Top-ranking reply

Posted on May 18, 2021 7:08 AM

You can’t uncheck it, but that’s irrelevant because it is ignored unless you have turned on Do Not Disturb or Scheduled Do Not Disturb. Thus, that setting is not the cause of your problem. Here is a checklist of possible causes:


FIRST: Are the missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Supportyour 
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)




1 reply
Question marked as Top-ranking reply

May 18, 2021 7:08 AM in response to Lafchef

You can’t uncheck it, but that’s irrelevant because it is ignored unless you have turned on Do Not Disturb or Scheduled Do Not Disturb. Thus, that setting is not the cause of your problem. Here is a checklist of possible causes:


FIRST: Are the missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail
  • check up on them at Down Detector - outages


If they are in Recents here’s what to check:


  • Check the MUTE switch on the left side of the phone, above the volume buttons. It should be towards the screen
  • Check the volume setting. With the Home screen displayed, press the VOLUME UP button on the left side of the phone. It’s above the VOLUME DOWN button.
  • Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
  • Also in Settings/Phone: Make sure Call Forwarding is off.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->RESTART your iPhone, iPad, or iPod touch - Apple Supportyour 
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)




How to uncheck I phone silence when locked

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