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Kevincadina Author

Level 1

4 points

Facial recognition

My facial recognition stopped working and my phone won’t let me reset it. The camera just keeps telling me that I need to move the phone around but never actually takes the image to recognize. What can I do?

iPhone X, iOS 14

Posted on May 18, 2021 10:37 AM

Top-ranking reply

razmee209

Level 10

194,208 points

Posted on May 18, 2021 11:14 AM

Kevincadina wrote:

My facial recognition stopped working and my phone won’t let me reset it. The camera just keeps telling me that I need to move the phone around but never actually takes the image to recognize. What can I do?

Follow all steps here If Face ID isn't working on your iPhone or iPad Pro - Apple Support

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Facial recognition

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