Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Music

I got a new phone and when I restored my phone, all of my music disappeared and I can’t download any of my previously purchased songs

iPhone 12 Pro Max, iOS 14

Posted on May 18, 2021 5:38 PM

Reply
Question marked as Best reply

Posted on May 18, 2021 8:21 PM

V0909__ Said:

"Music: [...]It even shows me what my playlists are named but my music is gone"

-------


Unhide these Purchases:

Perhaps these have become Hidden Purchases? To see if that is the case, unhide them.

4 replies

May 18, 2021 7:05 PM in response to AV0909__

AV0909__ Said:

"Music: I got a new phone and when I restored my phone, all of my music disappeared and I can’t download any of my previous purchased songs

———-


Removal of Items from iTunes

Are they missing from the iTunes Store? If so, they are likely deleted. Sometimes items are removed from the iTunes Store, and they never become accessible again. That’s just the way it is :(

Music

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.