I need studio equipment connected to my iMac via USB2 / 3 but mouse and keyboard keep dropping connection very 20 mins, leaving the whole set up unusable. Not happy Apple, this is such a basic requirement, is there a fix please?
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!
1. Connect the USB keyboard and mouse to the computer.
2. Open System Preferences – Bluetooth
3. Un-pair the wireless keyboard and mouse.
4. Turn off Bluetooth
5. Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
6. Restart the computer normally.
7. Open System Preferences – Bluetooth
8. Turn on Bluetooth
9. Re-Pair the wireless keyboard and mouse.
10. Unplug the USB keyboard and mouse and begin testing the wireless devices again.
Hi there, Ranershall! Thanks for reaching out to Apple Support Communities.
After reviewing your post, it sounds like you are having some issues keeping your Bluetooth Magic Mouse and keyboard connected to your Mac. We definitely understand that can be a concern and we'd love to help. Let’s start by reviewing this article: If your Apple wireless mouse, keyboard, or trackpad isn't working with your Mac as expected.
Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!
Magic Mouse / keyboard keep losing connection with new iMac (Jan 2021)
