Verification failed

im trying to download a free game but it’s not letting me because they need a verification but it keeps declining and I don’t know why. I would try to delete my card but it’s keeps saying i have have a active subscription on it when I don’t.

iPhone 11, iOS 14

Posted on May 19, 2021 8:37 AM

Reply
Question marked as Top-ranking reply

Posted on May 20, 2021 1:01 AM

Make sure that you don't.

Managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098


You must have a valid payment method in your account for the account to function. Check with the bank fopr why your payment method is being geclined.


Until you resolve these issues you won't be allowed to use the account.


M1 Mac mini, macOS 11.3.1; Watch, series 5 GPS/cellular, watchOS 7.4.1; iPad Pro 2nd Gen, iPadOS 14.5.1; iPad Air 2, iPadOS 14.5.1; iPhone 12 Pro, iOS 14.5.1; TV 4th Gen, tvOS 14.5  HomePods, audioOS 14.5 and Airport Express w/ Airplay 2


1 reply
Question marked as Top-ranking reply

May 20, 2021 1:01 AM in response to LaStaija

Make sure that you don't.

Managing auto-renewing subscriptions -

http://support.apple.com/kb/HT4098


You must have a valid payment method in your account for the account to function. Check with the bank fopr why your payment method is being geclined.


Until you resolve these issues you won't be allowed to use the account.


M1 Mac mini, macOS 11.3.1; Watch, series 5 GPS/cellular, watchOS 7.4.1; iPad Pro 2nd Gen, iPadOS 14.5.1; iPad Air 2, iPadOS 14.5.1; iPhone 12 Pro, iOS 14.5.1; TV 4th Gen, tvOS 14.5  HomePods, audioOS 14.5 and Airport Express w/ Airplay 2


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Verification failed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.