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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My iPhone 8 is leaking some black, sticky material on the edges. It is between the glass front and the aluminum sides. The phone is working fine and the battery health is currently at 93%. The leaking material feels a little rubbery and sticky. It is not leaking all the time, but I've seen it a few times over the last couple of months.
Has anyone seen anything like this? If so, was the phone serviceable or did it need to be replaced?
iPhone 8
Update: This has been resolved. As deggie suggested (thanks deggie!), I contacted Apple Support for help on this issue. It turned out to be the waterproofing gasket leaking from between the glass and the aluminum body. It does not happen often, but the solution was for Apple to remove the front glass, remove the existing, failing black rubber gasket seal and apply a new seal. They did this in the store while I waited! Apple phone support was outstanding. They had me send several pictures of the issue, ran remote diagnostics on the phone and followed up the next day with a diagnosis and proposed solution.
They then made an appointment for me at the local Apple store and the store tech took it from there. This was outstanding service for a long-time customer with a four year old phone with no warranty or AppleCare coverage. Thank you Apple and thank you to Advisor Marsha and the in-store phone tech! Most companies would be quick to sell you the latest model and be done with it, but Apple stands behind their products, has great people and supports their customers.
Update: This has been resolved. As deggie suggested (thanks deggie!), I contacted Apple Support for help on this issue. It turned out to be the waterproofing gasket leaking from between the glass and the aluminum body. It does not happen often, but the solution was for Apple to remove the front glass, remove the existing, failing black rubber gasket seal and apply a new seal. They did this in the store while I waited! Apple phone support was outstanding. They had me send several pictures of the issue, ran remote diagnostics on the phone and followed up the next day with a diagnosis and proposed solution.
They then made an appointment for me at the local Apple store and the store tech took it from there. This was outstanding service for a long-time customer with a four year old phone with no warranty or AppleCare coverage. Thank you Apple and thank you to Advisor Marsha and the in-store phone tech! Most companies would be quick to sell you the latest model and be done with it, but Apple stands behind their products, has great people and supports their customers.
You need to click on the Get Support link at the top right of this page to start the service process.
…and put it in a plastic bag and thoroughly wash your hands now.
iPhone Goo
