Previous 1 2 Next 26 Replies Latest reply: Aug 2, 2010 9:03 PM by Peggy
Janice Fisher Level 1 Level 1
I am having a major problem with Pages 09. When I save a document, I get this error message:

"The document “pages test” could not be opened. The file isn’t in the correct format."

I have talked with Apple. He checked out Pages but could not find anything. I reinstalled Snow Leopard. I'm still getting the same error message. I've reinstalled iWork twice. Here';s the strange thing: When I opened a test account and saved a Pages document there, it opens perfectly. But, when I log back into my regular account, same problem. I emailed the document to Apple...it opens fine for him.

Do you have any ideas at all what is causing this and how to fix it. It is something just in one account on my computer...how can that be? I would appreciate any thoughts you have about this.

iMac, Mac OS X (10.6), iMac Intel
  • Janice Fisher Level 1 Level 1
    I fixed it myself!
  • fruhulda Level 6 Level 6
    What did you do to fix it?
  • Level 8 Level 8
    As the app behaves well from an alternate account, I guess that the preferences file available in the original account was corrupted.

    Yvan KOENIG (VALLAURIS, France) dimanche 1 août 2010 11:15:34
  • Janice Fisher Level 1 Level 1
    Highlight document----EDIT----GET INFO----scroll down to OPEN WITH---SELECT PAGES----
    click CHANGE ALL PAGE DOCUMENTS(this assures that all page documents will open with Pages set.

    When I checked GET INFO it was set to TEXT EDIT.


    Nothing with preferences or anything but this adjustment. I even had the "specialist" at Apple who couldn't figure it out. Why it worked in the other account, I have no idea. Didn't check Get Info there but apparently it was okay.
  • fruhulda Level 6 Level 6
    OK, your Pages documents weren't connected (I kind find the right word for it) to Pages but TextEdit.
    Probably something wrong in the com.apple.LaunchServices.plist file.
  • Level 8 Level 8
    Hi fruhulda

    it's *_link a document to an application_*

    I'm afraid that the "specialist" was the carpet-sweeper.

    Yvan KOENIG (VALLAURIS, France) dimanche 1 août 2010 16:55:49
  • fruhulda Level 6 Level 6
    Thanks Yvan, I just couldn't find the words.
  • Janice Fisher Level 1 Level 1
    Thanks, everyone! I love knowing 'why' something works or doesn't work. The 'specialist' gave me his contact information (phone and email). I emailed to tell him how I had fixed it. I'll add this info to it.
    You thought they com.apple.LaunchServices.plist file may have been corrupt. Is there any reason for me to dump it now and get a new one? Or, do I have a new one since I had to reinstall the OS?
  • fruhulda Level 6 Level 6
    Janice Fisher wrote:
    Thanks, everyone! I love knowing 'why' something works or doesn't work. The 'specialist' gave me his contact information (phone and email). I emailed to tell him how I had fixed it. I'll add this info to it.
    You thought they com.apple.LaunchServices.plist file may have been corrupt. Is there any reason for me to dump it now and get a new one? Or, do I have a new one since I had to reinstall the OS?


    It depends if you did a clean install or not. A clean install would have deleted everything, also the plists file. In that case you don't have to dump it. There is no harm in deleting it though. There will be a new created by the system.
    I would use the freeware Onyx for doing the maintenance . You get it from _http://www.titanium.free.fr/_
  • Level 8 Level 8
    fruhulda wrote:
    It depends if you did a clean install or not. A clean install would have deleted everything, also the plists file. In that case you don't have to dump it. There is no harm in deleting it though. There will be a new created by the system.


    As the Preferences file stores some useful infos, like those listed here,
    DisableSingleFileFormat
    FormatXML
    AutoSubstitutionArray
    UseSmartQuotesProperty
    FixCapitalizationProperty
    NSNavLastUserSetHideExtensionButtonState
    NSUserKeyEquivalents
    ProofreadAsYouType
    RulerUnits
    SLDefaultsShowVerticalRulerInWP

    it's no necessary to delete if with no serious reason.
    Resetting these prefs is a bit boring.

    My own tip (which I described several times) is to keep a clean copy of it in a subfolder.
    So, if the file in use becomes corrupted, I may replace it in a snap by a clean one

    Yvan KOENIG (VALLAURIS, France) dimanche 1 août 2010 19:39:43
  • fruhulda Level 6 Level 6
    Yvan, you are talking about the com.apple.iwork.pages.plist. I am talking about the com.apple.LaunchServices.plist.
  • Level 8 Level 8
    Oops, once again, working with two machines at a time, I missed an info.

    Yvan KOENIG (VALLAURIS, France) dimanche 1 août 2010 21:00:20
  • PeterBreis0807 Level 7 Level 7
    expertise.iwork
    iWork
    Janice Fisher wrote:
    …When I save a document,…


    Janice, if the question describes the problem accurately and makes sense it is much easier to give an answer.

    Peter
  • Level 8 Level 8
    Whoah

    bad day fors askers with uncomplete problem's description

    Yvan KOENIG (VALLAURIS, France) dimanche 1 août 2010 22:53:46
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