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Major Problems with Pages in new IWork Program

I am having a major problem with Pages 09. When I save a document, I get this error message:

"The document “pages test” could not be opened. The file isn’t in the correct format."

I have talked with Apple. He checked out Pages but could not find anything. I reinstalled Snow Leopard. I'm still getting the same error message. I've reinstalled iWork twice. Here';s the strange thing: When I opened a test account and saved a Pages document there, it opens perfectly. But, when I log back into my regular account, same problem. I emailed the document to Apple...it opens fine for him.

Do you have any ideas at all what is causing this and how to fix it. It is something just in one account on my computer...how can that be? I would appreciate any thoughts you have about this.

iMac, Mac OS X (10.6), iMac Intel

Posted on Jul 31, 2010 5:35 PM

Reply
26 replies

Aug 1, 2010 5:26 PM in response to Janice Fisher

Janice

I initially looked over your problem but passed over it because I didn't have time to unpuzzle it.

You described the problem as when you Save not when you Open the file.

Those are 2 opposite, non-technical, terms and only leads us down the garden path instead of to an answer.

We try to make the answers easy to read and follow.

It helps when you read and check your questions to make sure they are the same.

Peter

Aug 1, 2010 5:37 PM in response to PeterBreis0807

Well, Peter, where you made your mistake was going against your original intention to "pass over it."
I would suggest in the future that you do just that when you see my post or any other that does not meet your high standards.

However, let me suggest this to you. A person who is not an expert in a subject does not have the technical vocabulary needed to ask a specific question. A person who is not an expert can only describe the best he/she can the technical problem he/she is having. If I were a computer expert, I would not have had to post here, would I? I would know the answer...as I'm sure you do.

Now, let me ask you this. If you were writing a question to a teacher who knows a lot about instruction and management about a problem in your classroom, I'm guessing you would not know the appropriate vocabulary or labels for different kinds of reinforcers or behavior, nor, would you, I'm guessing here, of course, know the correct terms for the strategies of transfer or the variables of motivation. I might even guess that you would call a negative reinforcer a punishment! Now, if you wrote that question to me...and because I am a teacher trainer and the author of a successful book on class management for teachers, I could be appalled at your lack of precision in describing the situation in your room. I might even say, "Peter, you were so careless in your vocabulary...you asked about a punishment. Do you KNOW that is a negative reinforcer?" I could have even said that I almost passed over it because I didn't know what you were talking about since you had those labels incorrect. But, hey...I don't need to do that because I understand the concepts at a pretty deep level and I know what you mean. I can answer the question even though your terminology was most imprecise. So, I'm, frankly, surprised that you could not understand my post because surely you know the concept beneath the label and should be able to respond...as others did.

We all have our areas of expertise...and most of us know how to treat people without that same expertise in a kind, non-critical way. We also know enough about the subject that we can answer any question regardless of the vocabulary the person uses. We know the underlying concepts...the labels can be imprecise but that doesn't make us want to "pass right over it." You might want to consider treating posters here, like me, who does not know the technology vocabulary, in a respectful and helpful way. Or, as you suggested yourself, "just pass over it."

Aug 1, 2010 6:18 PM in response to Janice Fisher

Janice,

In Peter's defense, your Subject line was off-putting and your problem description was incomprehensible to me. Count me as one of the ones who did pass over it. Give Peter credit for taking the time to work on it with you. That's as objective and fair an assessment as I can give you and I hope you will take it as constructive criticism and not a personal attack. Please hang in there with us and things should get easier for all. We look forward to helping you get the most you can out of iWork.

Jerry

Aug 1, 2010 6:51 PM in response to Jerrold Green1

First of all, I didn't ask for help. I fixed it the minute I posted it AND posted accordingly. The fact that people chose to respond was up to them.

I've posted on these forums since 1998, and have always been more than pleased with the response. This kind of thing has never happened before. Many posts on these boards are very non-specific...because the reason people need to post here is because they AREN'T specialists. I've never seen one negative comment about the language. I apologize for not knowing all about iWork. I just got it on Wednesday. For me, it will just be better to not post here on this particular forum. I'm very discouraged about the attitude I encountered here...it is highly condescending. This shocks me because it is so much the antithesis of Apple and the way the company operates. They are always so encouraging and respectful. I wonder what they might think about this.

Aug 2, 2010 5:00 AM in response to Janice Fisher

Do you have any ideas at all what is causing this and how to fix it. It is something just in one account on my computer...how can that be? I would appreciate any thoughts you have about this.


First of all, I didn't ask for help.

Janice,

It would be a shame if you stayed away because of one personality clash. The purpose of my post was to help you to understand the actions on your part that may have provoked the response you got.

This community does have some characters, and I say that in the "diversity is good" sense, but it is extremely helpful and dedicated to giving posters the answers they seek. You will find more expertise here than at Applecare or the Genius Bar when it comes to the details of Pages operation.

Best regards,

Jerry

Aug 2, 2010 6:27 AM in response to Jerrold Green1

There may be expertise, but it's not worth it to put up with the very condescending attitudes here. As I said, I've never experienced that here until this weekend. If people don't understand the question, then I suggest they not respond, particularly when I said I'd already solved the problem and didn't need a response. AND, when others had chimed in in a helpful way AND seemed to understand the problem, there certainly was no need for anyone to jump in with their insults. To explain this away as 'diversity' is nonsense. What it is is rudeness, pure and simple. And, rudeness is NEVER acceptable.

Aug 2, 2010 9:03 PM in response to Janice Fisher

It is very common to ask a poster for more information or to rephrase questions. I considered asking you what the solution was so that it might help others. I passed because I couldn't figure out what the initial problem was.

It is nearly impossible to communicate emotions when you can't see or hear the other party. My guess is that you feel others were rude just because they questioned your question. Your responses in this thread are likely to have alienated those most able to solve obscure problems.

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Major Problems with Pages in new IWork Program

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