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Keyboard Black Wearing Away on MacBook Pro 13" 2019

How is this not a known-issue level manufacturing defect?


This started to occur within a month of purchase and has only gotten worse.

MacBook Pro 13″, macOS 11.2

Posted on May 20, 2021 5:20 PM

Reply
Question marked as Best reply

Posted on May 20, 2021 5:58 PM

brend_n wrote:

How is this not a known-issue level manufacturing defect?

This started to occur within a month of purchase and has only gotten worse.
https://discussions.apple.com/content/attachment/e34d3c1c-8194-466c-a215-60bf9bd14c6d


It is not unknown...


Try your luck—


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



1 reply
Question marked as Best reply

May 20, 2021 5:58 PM in response to brend_n

brend_n wrote:

How is this not a known-issue level manufacturing defect?

This started to occur within a month of purchase and has only gotten worse.
https://discussions.apple.com/content/attachment/e34d3c1c-8194-466c-a215-60bf9bd14c6d


It is not unknown...


Try your luck—


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



Keyboard Black Wearing Away on MacBook Pro 13" 2019

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