Keyboard not working on MacBook Air (M2) 2022

so I just wiped out my Mac and boom it worked, so I think if you mess with the voice controls at all it might glitch it b/c mine kept turning on with voice activation, but I'm using it now- nobody could figure it out and I was going to send it to a repair apple person but fed ex messed up and put the wrong label and it just sat there and then came back to me still sealed with my seals lol, so I called and we decided to erase and start fresh just to see- b/c I couldn't input any passwords etc. also I got this one on amazon prime and have a return of jan 2023, where as apple is 14 days- So fingers crossed it truly was with the voice dictation program- if I mess with that part and it happens this baby is off to amazon prime - to $$ to deal with little glitches

so wipe out and redo, seriously mine was like abcdef... GHIJKLMNOP and numbers all worked. the senior apple helper guy-super nice

I just scrolled up and read the top post! lol

Hello thespigels,

Welcome to Apple Support Communities!

If we understand your post correctly, the keyboard on your MacBook Air M2 isn't working. We'd like to help!

Let's try the steps below:

"You may have accidentally set an option that changes how your keyboard operates.

• Choose Apple menu  > System Settings, click Accessibility  in the sidebar, then click Keyboard on the right. (You may need to scroll down.) Make sure Slow Keys is turned off. If Slow Keys is on, you must press and hold a key longer than usual before it’s recognized.
• Choose Apple menu > System Settings, click Accessibility in the sidebar, then click Pointer Control on the right. (You may need to scroll down.) Make sure Mouse Keys is off.
• Choose Apple menu > System Settings, then click Keyboard  in the sidebar. (You may need to scroll down.) Click Edit next to Input Sources on the right, then turn on “Show Input menu in menu bar.” Open the Input menu, then make sure the correct keyboard layout is selected."

If your Mac doesn’t respond to key presses

If the keyboard is not responding after following the steps above then we recommend contacting Apple Support directly.

Get Support

Thank you for using Apple Support Communities.

Take care!

Almost the exact same thing didn't even have a three weeks the right side of the keyboard started stopping I had to send it back they said do you want us to check with you if it's going to call some money also **** yeah i'm going to return it if it does

I had the same issue! I bought MacBook air m2 12 days ago! Today the keyboard stopped working, I reboot the system but still does not work, and right now I can't turn on my laptop because can not type through the keyboard. The external keyboard was working for a couple of hours, then it stopped working too. The engineer at the apple store take a look and said that its the manufacturer's problem, I told them I want to return it but they did not accept that. I asked for a replacement, but they did not agree with that too! They said they can fix it for free and that's because I have Apple care +. I don't know what to do, it's the worse experience ever! and also the worst support!

I just tried this after spending hours on the phone with support yesterday, but my keyboard won’t type the letters of my Wi-Fi password… This is crazy and unacceptable and I don’t understand why they act clueless about this issue when so many of us are having it. This needs to be fixed.

Have you tried booting into Safe Mode to see if the keyboard works? Start up your Mac in safe mode - Apple Support

If that doesn't help, then I'd highly recommend making an appointment at the Genius Bar.

Update. The issue was resolved.

Ventura 13.2.1

I narrowed it down. I connected a BT keyboard. When it connected Mac asked to set it up by identifying the keys to the right and left of the Shift keys. Right after the Mac keyboard keys, some of them, stopped working. My Mac has multilingual keyboard. This is the keyboard actually has two languages on it from the factory. The second language was pre-installed at the factory. The solution was to switch from English to the other language and back in Settings. This restored the Mac keyboard functionality. Hope this helps some one in the same predicament. @Apple this is a bug!

That also happened to me. I took it to Apple and I was told that it was a malfunction and that I could either return it and purchase a new one or they could send it out to be fixed but I would have to leave it and it would be mailed back to me. Mine was about a month old. It was covered so I didn’t pay for the repair. It works great now. They replaced the key board. They need to let people know that this could happen as it is definitely a defect with the computer. Hope this helps.

Hello, I want to thank you for the instructions. I had made some changes without realizing the effects, so your walking me through that was very helpful. I am in the middle of a move so I have a million things going on in my head right now. The computer is for my wife so I am trying to prepare it to take with me when I move. Your guidance was impeccable!

I tried all of this, I then spent hours with Apple support, I tried to reset my whole machine, and I can’t even type in enough letters to put my Wi-Fi password in… This is crazy. No, I cannot go into the store that’s not an option for me. I am currently home sick. I need to be able to work.

Same here. The keyboard just stops working after a period of use.

This happens at least once a day.

If I shut it down for 10 minutes and then restart it it normally works OK again.

I'm starting to think it's caused by temperature (this thing has no fan). I've started using it on a cool surface with the aircon going. The crashing seems to happen less often but it's still a daily event ;-/

Apple need to stop selling junk like this.

I haven't had a problem at all since then however I think mine got jammed because of The Voice over program... so honestly I think it would be great that I can dictate what I'm saying but I'm not going through that again ... I've always text all the time on my Android so I agree $1,000 Plus should not have any hiccups and if it does put it in simple no two weeks it should be come in we want you to spend $1,000 here when it's time to upgrade I'm going to remember the little glitches and the two week cut off.

So, just brought home a brand new M2Max. Worked fine, let me set it up. Then suddenly lost a bunch of keys, not all. The reboot did not help, but the keys DID work in the password field that shows up after reboot. Then after it loads the same keys stop working. I wanted to post here as I did not get to customize the settings, the voice over was not enabled, not by me. The only thing I did do was install Chrome, Rosetta and then WhatsApp. I am restoring it and reinstalling the macOS Ventura. For the amount of money this costs this is really, really poor @Apple, need to get this fixed!

Apple is big and affects many economies in the world. I agree this is unacceptable but we must band together as a group. I am traveling outside the US which caused me to rely on my Android phone for access to many accounts I figured out a way around the keyboard dysfunction temporarily. By creating another account. But this crippled me for days and had a high cost. Posting here is not enough. So check other forums like Reddit (not my favorite) to announce the issue and keep posting in the other visible spaces. You might as well if you can't get much work done!

I have the same issue with macbook air m2 ( keyboard and trackpad) after 2 weeks off using and the device in Apple maintains from 50 days!!! , I asked replacement they disagree i asked also to refund because it's 50 days in maintenance till now !!, and I already bought a new device because I can't wait all this time and they disagree also !!

It's the first time I use apple products and the really disappointed me.