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User profile for user: milana128
milana128 Author
User level: Level 1
4 points

Refund for this iTunes subscription

Good evening. I would like to issue a refund for this subscription, since it was not me who did it and the subscription was not issued to my account, but to my card. I really need this money for medicines, please help me solve this issue.

Good day. I contacted with a problem about canceling a subscription and refunding funds in the amount of 1290.00 tenge. It is written that the refund was made, but I did not receive the money. What to do? How can I get my funds. I didn't subscribe


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Posted on May 21, 2021 5:08 AM

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User profile for user: Limnos
Limnos
User level: Level 10
418,813 points

Posted on May 21, 2021 9:21 AM

It is written that the refund was made, but I did not receive the money. What to do?


After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money is returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:


- Store credit (e.g., Apple ID balance): 48 hours

- Mobile phone billing (payment through your phone service carrier): Up to 60 days

- Other payment methods (e.g., credit/debit card): Up to 30 days for it to appear on a statement.


You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: 'How long refunds from the App Store or other Apple services take' --> https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.

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User profile for user: Limnos
Limnos
User level: Level 10
418,813 points

May 21, 2021 9:21 AM in response to milana128

It is written that the refund was made, but I did not receive the money. What to do?


After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money is returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:


- Store credit (e.g., Apple ID balance): 48 hours

- Mobile phone billing (payment through your phone service carrier): Up to 60 days

- Other payment methods (e.g., credit/debit card): Up to 30 days for it to appear on a statement.


You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


From: 'How long refunds from the App Store or other Apple services take' --> https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.

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Refund for this iTunes subscription

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