kernel panic when running backup on Big Sur 11.3.1

I upgraded to Big Sur 11.3.1 recently and got a kernel panic when I wanted to wake up the laptop in the morning after having started a TimeMachine Backup to my Synology NAS last night. 


Any ideas about what happened and how to tackle it? 


Some system details

MacBook Air early 2015

2.2 GHz Dual-Core Intel Core i7

8 GB RAM 1600 MHz DDR3

Elgato Thunderbolt 2 Dock to access my NAS via ethernet

No USB devices attached


See sequence of events of crashes and kernel panic in the additional text



Posted on May 21, 2021 1:00 PM

Reply
8 replies

May 21, 2021 2:07 PM in response to Mike_App

It might be one of these:

com.ShapeServices.driver.HSAudioDevice

com.intel.driver.EnergyDriver

com.shape.cmio.driver.Mobiola

zoom.us.ZoomAudioDevice


Uninstall them one at a time, see what happens. Or, you can uninstall them all and reinstall one at a time to see which causes the panics.


If the panics cease with them all uninstalled, then it is likely a hardware problem.

May 22, 2021 5:00 AM in response to Mike_App

Apple Diagnostics only looks at major components, not things associated with a kernel panic. Bad RAM is about all it can detect. It won’t find bad logic boards or small flaws in the GPU.


However, you do have four kernel extensions loaded which I have never heard of. Odds are quite high it is at least one of them. Almost nobody is capable of writing one that doesn’t cause panics.


I wasn’t aware zoom used a kext. Another good reason to avoid Zoom.

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kernel panic when running backup on Big Sur 11.3.1

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