You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can Apple Support check my computer to see if it has been infected with a virus?

Can Apple Support check my computer to see if it has been infected with a virus?


MacBook Air 13″, macOS 10.14

Posted on May 21, 2021 2:31 PM

Reply
Question marked as Top-ranking reply

Posted on May 21, 2021 2:37 PM

If you're asking because you got a browser message warning of malware, and didn't just upload a file to their site, it's a scam.

If you're asking because you think there's malware on the computer, only if you grant them access, and then they'd likely just run this tool.


(198455)

2 replies

Can Apple Support check my computer to see if it has been infected with a virus?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.