How do you restart iPad Air

For much newer, larger screen iPad models, without a Home button, try the new hard reset procedure for the new 2018/2020/2021 iPad Pro and iPad Air 4 models.

1. Press and Release the Volume Up button.

2. Then immediately Press and Release the Volume Down button.

3. Then, Press and Hold the Power Button at the top. You will see the Slide to Power off button, but keep on holding down the Power Button until you see the Apple logo, then let it go.

Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.

Best of Luck to You!

Press down on top right button and also press on side volume down button to turn off. Press down on top button for 10 seconds to turn on… that’s as far as I got.

sherieb69 wrote:

Thanks but it's a no go

Therefore, what happened when you proceeded in the article provided by Nicholas_B2 and performed the steps here?

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

And by the way, this very same article is linked at the top of your original post. Did you try all the steps shown there? What did Apple Support tell you when you contacted them?

Hello sherieb69 and welcome to Apple Support Communities. It appears you have a question about restarting your iPad.

Restart your iPad

Cheers.