You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My daughter tried to log in to her icloud email on our computer and was prompted to change her password, which she did. Now, when asked for her apple id password on her phone, she is unable to log-in. Is her email password the same as her apple id password, because now neither password is working? What should we do...change her password again? I'm afraid nothing will work...
Thank you.
If she has changed her ID or password, has she followed the steps in this article?
What to do after you change your Apple ID or password - Apple Support.
If she has changed her ID or password, has she followed the steps in this article?
What to do after you change your Apple ID or password - Apple Support.
She changed her password for her icloud email on the computer but is trying to update her info on her phone but neither the new password or the old password is working. I'm curious, she changed the icloud email password...is that the same as changing the apple id password? Either way, neither password is working to sign in to her apple id now.
You are welcome. Changing the iCloud email password is the same as changing an Apple ID password. Has she signed out from her ID everywhere on the phone and then signed back in using the new password?
Thank you for your reply!
Ok good to know. And, yes but unfortunately the new password isn't working.
Try signing out of everywhere she is signed into her Apple ID on the phone. Then restart the phone. Try the new password. If it still won't work, try changing the password again.
Ok thanks, will do.
You are welcome.
Apple ID
