Apple Music not working

Hi there, aidenjager! Thanks for reaching out to Apple Support Communities. 

After reviewing your post, it sounds like you are having some issues with playing Apple Music songs. We definitely understand that  can be a concern and we'd love to help. Can you tell us a bit more about what specifically happens when you attempt to play Apple Music? Are there errors? Are the songs greyed out? Does this happen on multiple devices?

Some of these articles may help:

• If your songs are grayed out
• If you can't connect to the App Store, iTunes Store, or other Apple services
• Turn on Sync Library with Apple Music

Please let us know if you have follow-up questions about this issue, or if the issue remains unresolved. Have a great day!

Hi ive been having this same issue for the past few days.

I’ve restarted my phone, closed down the app, signed out and back into iTunes, reset network settings.. still not working and just says ‘not playing’

Really not happy about paying for a service that isn’t working

Thanks for letting us know more about this, aidenjager. Let’s continue by taking the following steps, which may help with this unexpected behavior. Restart your iPhone, make sure it is up to date and close/reopen the Music app.

1. Restart your iPhone

2. Update your iPhone, iPad, or iPod touch

3. Close an app on your iPhone or iPod touch

Also, does this happen with downloaded songs or just one you stream through Apple Music? Have you tested on a different network, regardless of if it seems yours is working okay?

Please let us know if there is a change in this behavior after taking those steps. Take care!

If that’s the only solution then I’m going to cancel and go to Spotify. Having to re download every song is going to take hours so may as well do it with an app that works

What telephone do you use?

I had a similar problem when trying to listen to music via CarPlay.

Maybe this is related to the telephone

iPhone 11. Yeah it doesn’t work on car play that’s how I first noticed there was a problem. I thought it was my car that was the issue but I can’t play songs from my phone at all

Then I would suggest you upgrade the software to the latest version. After the upgrade these issues disappeared

I updated last night and I’m still having the same issue