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Restart and Shutdown freezing desktop

Dear Community,


i need your help in solving an issue im encountering on my mac book pro.

Im having the problem that every time i shutdown or restart my mac book the process is not finalised and the desktop freezes. Logout works just fine


Sysinfo:



What have i done so far to identify the issue:


  1. I have removed all login items from my admin user (the one i am using daily):
    1. Problem still exists
  2. Log out and into another user, try to reboot from here:
    1. Problem is the same as with my daily user, shutdown/reboot freezes desktop
  3. Hard reboot and boot into recovery mode, try rebooting from here:
  4. Run etrecheck and check unsigned files under major issue section.
    1. Have removed all not needed Launchd files
    2. Cleaned up all files missing executables
    3. Have kept the ones i need i.e. Microsoft Office etc
      • Problem still exists


How can i track down the root cause here?

Is there a syslog i can review that is usually being written during reboot?


Thanks a lot for your help.

MacBook Pro 16″, macOS 10.15

Posted on May 23, 2021 12:15 AM

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Question marked as Best reply

Posted on May 23, 2021 3:04 AM

Firstly - good work on attempting to isolate and troubleshoot the issue +1 to you.


Start up your Mac in safe mode - Using this method to eliminate all Third Party process, extensions and fonts from loading and thusly having a better idea if the issue is system-wide or user Account issue. The Safe Boot will Do A Repair Disk, clear cache files and only load Apple Software etc. So the process will be slower than normal. Once in - run in this mode for say 10 - 15 minutes. Note: the computer will look and perform differently that too is normal.


Then attempt the Normal shutdown and what happens ?


Similar questions

2 replies
Question marked as Best reply

May 23, 2021 3:04 AM in response to Legast

Firstly - good work on attempting to isolate and troubleshoot the issue +1 to you.


Start up your Mac in safe mode - Using this method to eliminate all Third Party process, extensions and fonts from loading and thusly having a better idea if the issue is system-wide or user Account issue. The Safe Boot will Do A Repair Disk, clear cache files and only load Apple Software etc. So the process will be slower than normal. Once in - run in this mode for say 10 - 15 minutes. Note: the computer will look and perform differently that too is normal.


Then attempt the Normal shutdown and what happens ?


Restart and Shutdown freezing desktop

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