How do I fix a Logitech circle view camera that stops responding for over 24 hours?

Apple Home application, supporting 3 Logitech Circle View cameras and one Circle View Doorbell, all software current, hub is Home pod Mini with iPad. All devices have become non-responding for periods of time not exceeding 24 hours - until now. One camera has become non-responding. It has been tuned off/on to no avail. The wi-fi has been checked to be sure nothing changed it. Other than resetting and re-installing it, are there any other possible remedies? I do not expect reset/re-install to be a remedy.

HomePod mini, 14

Posted on May 23, 2021 3:12 AM

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1 reply

May 24, 2021 6:47 AM in response to Kunker

Hi Kunker,


It sounds like you have a few HomeKit accessories that aren't responding. We're glad you've joined us in Apple Support Communities, and we can provide some assistance.


You mentioned that your software is up-to-date, but you'll want to confirm that you're running the latest iOS version. If not, then Update your iPhone, iPad, or iPod touch. Updates resolve issues both big and small. Along those lines, when you look in the accessory manufacturer's third-party app, not the Home App, do you see any updates from the manufacturer. If you don't have the app already, press and hold the accessory's name in Home, then tap Details, a link to the app should appear.


When that happens you'll also want to double-check that Bluetooth and Wi-Fi are on your iOS device. 


Also, let's double-check that Set up iCloud Keychain is enabled. This is another requirement of HomeKit. 


If you continue to experience this after those steps, let us know if any other accessories have issues with HomeKit. This will help us to understand where the root of the issue is and troubleshoot accordingly. 


We hope that helps with your question and take care!

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How do I fix a Logitech circle view camera that stops responding for over 24 hours?

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