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Hadkins42 Author

Level 1

4 points

Frozen apple screen XR

How do you do a factory reset on your iPhone XR without downloading iTunes and using a computer. My sons phone has been frozen with the Apple logo for two weeks now.

iPhone 12 Pro Max, iOS 14

Posted on May 23, 2021 7:13 AM

Top-ranking reply

lobsterghost1

Level 10

150,234 points

Posted on May 23, 2021 7:42 AM

Try this procedure --> Force restart iPhone - Apple Support

If force restarting doesn't work, you will need a computer with iTunes.

If you don't have a computer you can run iTunes on, schedule an appointment at your Apple Store Genius Bar for help.

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Frozen apple screen XR

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