How factory reset iPhone 6s plus
How to resets my phone when I can’t remember my pas code
User profile for user:
melissa_m77
User level:
Community Specialist
Hello Joanna2291.
Thanks for reaching out to Apple Support Communities. It looks like you are having issues resetting your iPhone since forgetting the passcode. We will be glad to assist.
If you have completed all steps in If you forgot the passcode on your iPhone, or your iPhone is disabled, please see below:
"Still need help?
- If you can't update or restore your iPhone using recovery mode, or you can't use recovery mode because of broken or stuck buttons, contact Apple Support. Then follow the steps to set up service for your iPhone.
- If you're asked to enter your Apple ID and password while you're setting up your iPhone, learn what to do.
"
Cheers.