my phone is stuck on support.apple.com/iphone/restore when I tried to update through ITUNES I can't access the phone at all what should I do

how do I get my phone back to normal?


iPhone 11, iOS 14

Posted on May 23, 2021 6:19 PM

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Question marked as Top-ranking reply

Posted on May 23, 2021 7:57 PM

Hello jsoseff,


I am not sure which screen that url would be showing but this article will likely help.


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


The recommendation is to start recovery mode while you have it connected to the computer. To start recovery mode: "iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.”


I hope this is helpful,

  • Scott (he, him)



3 replies
Question marked as Top-ranking reply

May 23, 2021 7:57 PM in response to jsoseff

Hello jsoseff,


I am not sure which screen that url would be showing but this article will likely help.


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


The recommendation is to start recovery mode while you have it connected to the computer. To start recovery mode: "iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery mode screen.”


I hope this is helpful,

  • Scott (he, him)



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my phone is stuck on support.apple.com/iphone/restore when I tried to update through ITUNES I can't access the phone at all what should I do

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