If you have just received your iPad, ensure that it has been updated to the current version of iPadOS. The shipping version will not be the most recently released version; at the time of writing, the current version is iPadOS 14.6.
If the problem persists, a forced-restart of the iPad will often resolve an isolated software issue:
- On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
- On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.
