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Upgrade to macOS Big Sur from macOS Mojave Issue

Every time I go to upgrade to macOS Big Sur from macOS it downloads the new software and then hangs up. It will not complete the installation. I got a message once that said the System Presences stopped the installation. How can I get it installed?

iMac 21.5″, macOS 10.14

Posted on May 24, 2021 9:11 AM

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Question marked as Top-ranking reply

Posted on May 24, 2021 9:36 AM

Try the following:

#1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts 
• Deletes font caches, kernel cache, and other system cache files

#2 - go to the App Store, search for and download the full Big Sur installer.

#3 - run the installer from the Safe Mode.



I've had better luck goring thru the App store than thru the System/Software Update preference pane.


2 replies
Question marked as Top-ranking reply

May 24, 2021 9:36 AM in response to bilweaver

Try the following:

#1 - boot into Safe Mode according to Start up your Mac in safe mode - Apple Support.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts 
• Deletes font caches, kernel cache, and other system cache files

#2 - go to the App Store, search for and download the full Big Sur installer.

#3 - run the installer from the Safe Mode.



I've had better luck goring thru the App store than thru the System/Software Update preference pane.


Upgrade to macOS Big Sur from macOS Mojave Issue

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