AirPod pros work separately but don’t work together

"If your left or right AirPod isn't working [won't play audio]" click here and read --> https://support.apple.com/HT209581

"If you still need help, contact Apple Support." Click here -->https://getsupport.apple.com/?caller=kbase&PGF=PGF32003&category_id=SC0285&symptom_id=23222

android_to_Apple Said:

"AirPod pros work separately but don’t work together: I bought my AirPod pros a couple months ago and now when I put them both in, only one will play audio and I’ve tried disconnecting them, fully resetting them, cleaning, take them in and out at different times, I feel like I’ve tried everything. Please help."

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Faulty Device:

Perhaps this is a Faulty Device?:

This may be a Faulty Device. So, contact Apple Support and request a swap-out. Right now, there is Send-in Service, and in-store support at the Apple Store. 

How it would work:

1. They’d: ship you a box
2. You’d: ship it back
3. They’d: look at it
4. You’d: get a new one, if approved.

• Apple Contact Us:

--- Contact Us - Choose Locations

--- USA: 1(800)MY-APPLE

--- Proceed from there as Necessary

NOTE:

Due to the Coronavirus Pandemic, calls are taking a bit linger to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you.