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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
Dear Team, only one airpod works at a time, when i insert the left as a start i can hear music, when i insert the right it transfers to the right only and left stops working,
[Re-Titled by Moderator]
Apple Watch Series 6
Mabujaro,
With your AirPods connected to your Mac, please launch System Preferences > Sound. Is the balance for output set to the middle? What happens if you change it to one side or the other? You can also open Sound Preferences from the sound icon in the menu bar, if it shows there. Change the sound output settings on Mac
Thanks.
Mabujaro,
With your AirPods connected to your Mac, please launch System Preferences > Sound. Is the balance for output set to the middle? What happens if you change it to one side or the other? You can also open Sound Preferences from the sound icon in the menu bar, if it shows there. Change the sound output settings on Mac
Thanks.
Hi Mabujaro,
Does the same issue continue if you reset your AirPods? How to reset your AirPods and AirPods Pro - Apple Support Resetting AirPods makes your phone forget your AirPods and resets the settings, which might help resolve this issue you're encountering.
If you use an iPhone with your AirPods, you'll also want to make sure that is fully up-to-date, as that might help as well:
Let us know how that goes.
Take care.
Mabujaro,
Thanks for following up and providing additional information. We want to make sure we understand the issue. Both AirPods work as expected on your iPhone? Does this issue occur only when using the Music app on your MacBook Pro? Does the issue continue after restarting the Mac?
Shut down or restart your Mac - Apple Support
Be sure to include any other troubleshooting steps that you may have tried.
Cheers!
Got it, Mabujaro,
Were you able to hear out of both AirPods when you adjust the balance?
If you create a new user account to test your AirPods, do you experience the same behavior?
To create a new user account, you can go to the Apple menu > System Preferences, then click Users & Groups.
Click the lock icon, then enter an administrator name and password.
Click the add button (+) below the list of users.
Complete the fields shown for an Administrator account, then click Create Account (or OK).
Once you’ve created the new account, go to the Apple menu > Log Out, then log in with the new account to test.
If you're unable to reproduce the same behavior in a new user account, you may consider troubleshooting your login items as outlined here: Remove login items to resolve startup problems on your Mac
If you're still unable to isolate the behavior of your AirPods while connected to your Mac, we'd also suggest that you reach out to Apple directly here: Contact - How to Contact Us - Apple
Kind regards.
Dear Claire,
thanks for your reply and efforts,
i tried resetting the AirPods following the instructions twice with no luck,
kindly note this issue is not being faced on my iPhone device and only faced on my MacBook Pro a month ago, I have updated to the latest os as well, still facing issue after a recent update just couple days back, not sure if this is a device related issue or a software etc,
best,
AJ
Thanks for your update,
yes it works fine on my iPhone,
on my MacBook it does not work for YouTube, Teams or Zoom meetings same issue remains on all apps on my MacBook even after restart and resetting and forgetting the airpod.
Yes issue continues after resetting my airpod and reconnecting only to my MacBook Pro.
on my iPhone it works perfectly,
Thank you so much! It was the balance indeed!
not sure how it switched to this but at least now it’s solved :) appreciate all your great support,
Only one AirPod works at a time
