AirPod replacement

I got an AirPod replaced because it kept going static when you would put them on. But now the old one and new one will not pair at the same time. I’ve reset the AirPod pros 5 times and charged them up fully together but they just won’t work together. It’s either one or the other that can play music at once.

Posted on Dec 30, 2022 11:10 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 31, 2022 3:29 PM

Hi Salt788,


Welcome to Apple Support Communities. Since this was originally a replacement and it sounds like the AirPods may not be communicating with each other any longer, it may be best to try the steps in Set up your replacement AirPods or charging case.


"Set up your AirPods or charging case

  1. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the Information button  next to your AirPods.
  2. Tap Forget This Device.
  3. Tap Forget Device, and tap again to confirm.
  4. Put both AirPods in your charging case.
  5. Open the lid and check the status light. It should flash amber.
  6. Press and hold the setup button on the back of the case for a few seconds. The status light should flash white.*
  7. Go to the Home Screen on your iPhone, iPad, or iPod touch.
  8. Open the case—with your AirPods inside—and hold it next to your iPhone, iPad, or iPod touch. A setup animation appears on your screen.
  9. Tap Connect, then tap Done."


Take care.

3 replies
Question marked as Top-ranking reply

Dec 31, 2022 3:29 PM in response to Salt788

Hi Salt788,


Welcome to Apple Support Communities. Since this was originally a replacement and it sounds like the AirPods may not be communicating with each other any longer, it may be best to try the steps in Set up your replacement AirPods or charging case.


"Set up your AirPods or charging case

  1. On your iPhone, iPad, or iPod touch, go to Settings > Bluetooth and tap the Information button  next to your AirPods.
  2. Tap Forget This Device.
  3. Tap Forget Device, and tap again to confirm.
  4. Put both AirPods in your charging case.
  5. Open the lid and check the status light. It should flash amber.
  6. Press and hold the setup button on the back of the case for a few seconds. The status light should flash white.*
  7. Go to the Home Screen on your iPhone, iPad, or iPod touch.
  8. Open the case—with your AirPods inside—and hold it next to your iPhone, iPad, or iPod touch. A setup animation appears on your screen.
  9. Tap Connect, then tap Done."


Take care.

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AirPod replacement

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