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Im trying to set up a new phone and transfer data from my old phone

Im trying to transfer data from my old phone that no longer works to my new phone.


iPhone XS

Posted on May 24, 2021 6:32 PM

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Question marked as Top-ranking reply

Posted on May 24, 2021 6:59 PM

Hello ejryan,


In what way does your old iPhone not work? If it cannot power on you would likely need to set up the new iPhone from a backup rather than from the device itself.


Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support


I am assuming one of these choices would be the options you have avaliable. Hopefully, you have a recent backup. If not, you may be able to use the SIM card from your old iPhone to at least transfer some information but that would not include any app data.


Use iCloud to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

Use iTunes or the Finder to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support


I hope this helps,

  • Scott (he, him)


1 reply
Question marked as Top-ranking reply

May 24, 2021 6:59 PM in response to ejryan

Hello ejryan,


In what way does your old iPhone not work? If it cannot power on you would likely need to set up the new iPhone from a backup rather than from the device itself.


Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support


I am assuming one of these choices would be the options you have avaliable. Hopefully, you have a recent backup. If not, you may be able to use the SIM card from your old iPhone to at least transfer some information but that would not include any app data.


Use iCloud to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

Use iTunes or the Finder to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support


I hope this helps,

  • Scott (he, him)


Im trying to set up a new phone and transfer data from my old phone

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