Server 5.11 Profile Manager not running

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Level 1

11 points

Server 5.11 Profile Manager not running

Upgraded the server app from 5.10 to 5.11 and it has an error when migrating the data and I can't run Profile Manager. Migration log below, I think I got the server app when it was version 4 so I'm not sure how it can think it's an earlier version.

0:: [64594] [2021-05-25 21:18:11.952] Loaded schema from /Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/migration/v2m1.dmmd.bz2\

1:: [64594] [2021-05-25 21:18:11.952] EXCEPTION: Upgrades from Server 2.x (or earlier) are not supported! <BOOL prepareSchema(NSSet *__strong, NSString *__strong, BOOL) (main.m:577): "THROW(Upgrades from Server 2.x (or earlier) are not supported!)">\

0:: [64594] [2021-05-25 21:18:11.952] Terminating on unhandled exception BOOL prepareSchema(NSSet *__strong, NSString *__strong, BOOL) (main.m:577): "THROW(Upgrades from Server 2.x (or earlier) are not supported!)", (null)\

0:: [64594] [2021-05-25 21:18:11.953] BYE\

Mac mini, macOS 11.3

Posted on May 25, 2021 2:41 AM

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Answer 1

Best reply

awamin Author

Level 1

11 points

May 25, 2021 7:56 PM in response to awamin

Contacted the developers for the server app and they sent the following 4 lines of code to enter into Terminal. It worked and Profile Manager finished migration and is working:

sudo /Applications/Server.app/Contents/ServerRoot/usr/sbin/serverctl enable service=com.apple.DeviceManagement.postgres

sudo -Hu _devicemgr /Applications/Server.app/Contents/ServerRoot/usr/bin/psql -U _devicemgr -d template1 -h /Library/Server/ProfileManager/Config/var/PostgreSQL-12 -c 'DROP DATABASE device_management'

sudo -Hu _devicemgr /Applications/Server.app/Contents/ServerRoot/usr/bin/psql -U _devicemgr -d migration_failed__do_not_manually_rename__you_have_been_warned -h /Library/Server/ProfileManager/Config/var/PostgreSQL-12 -c 'ALTER TABLE user_groups NO INHERIT abstract_asm_library_items'

sudo /Applications/Server.app/Contents/ServerRoot/usr/share/devicemgr/config/migrateDB

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Answer 2

Jul 5, 2021 12:16 PM in response to awamin

Thanks for your hint.

I´ve tried it on my server too, but it wasn´t successful :-(

The first command produced no output except {}. The second command failed with the error database "device_management" does not exist.

The third command failed again, because the migration_failed_.... databse does not exists.

The forth command worked and I got back the assignments to the School and Business Manager back. But I´n not able to stark the profile manager :-(

Does anybody know how I can start the service?

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Answer 3

Jul 5, 2021 6:04 PM in response to guidofromdüsseldorf

Well, mine was working but it appears the latest update to Big Sur killed Profile Manager. The developers haven't got back to me this time.

So I'm going to have to recreate everything in Microsoft EndPoint Manager, a horrible clunky thing but at least it doesn't fall over at the drop of a hat.

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Answer 4

Jul 6, 2021 1:18 PM in response to awamin

Where are you contacting the developers at? Would like for these same individuals to have a look into my setup as well - this instruction set did not resolve my -1 error when trying to turn Profile Manager on.

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