You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Software update interrption

to whom it may concern,

i was updating my iphone 7 to the latest software update, while the network suddenly disconnected. that lead to dropping the software and the iphone is not operating anymore. I tried to use itunes to solve this problem. after connecting the iphone to the PC, automatically the latest software update was downloaded. in the last step, while the mobile is connected and the software is being extracted the process stop and the extraction is never completed, while it shows an error (-1). My latest trial was to restore the instead of updating, the same error occure. Kindly advice which is the best method to solve this problem as soon as possible.


Thank you in advanced,

Best regards,

Mohamed



[Personal Information Edited by Moderator]

Posted on May 25, 2021 4:06 PM

Reply
Question marked as Top-ranking reply

Posted on May 25, 2021 4:11 PM

Try the steps here:


https://support.apple.com/en-us/HT201210


https://support.apple.com/en-us/HT201412

1 reply

Software update interrption

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.