My iPhone 12 froze and no buttons would work - but called 911 as I tried to reboot!

My iPhone 12 froze while I was on a phone call. I could not do anything, even end my call. I had to try the reboot by holding the two sides to get the slide power off. The slide did not work. My phone would not do anything when touching the screen. I could not cancel this screen, so I tried to hold the buttons before the phone called 911. That did not work. My phone was calling 911 and I could NOT cancel the call. I had to tell 911 I had no emergency, that my phone was frozen and nothing worked to shut it down or stop the call! Oddly enough, once 911 hung up - my phone was okay. It works fine.

What could I have done with my phone when I was stuck on that screen before the phone called 911???

iPhone 12 Pro, iOS 14

Posted on May 25, 2021 9:05 PM

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Question marked as Top-ranking reply

Posted on May 26, 2021 3:26 PM

Hello mama9193 and welcome to Apple Support Communities.


If you ever experience your device freezing again, you'll want to first go through with a force restart rather than a normal power off to avoid triggering the Emergency SOS feature. The steps to perform a force restart can be found in the first section of the article below, as well on some other actions to try if your device is still frozen.


If your iPhone, iPad, or iPod touch won't turn on or is frozen 


Additionally, if you would like to disable the Emergency SOS feature on your device, the "Turn off Auto Call" section of the following resource will walk you through that process.


Use Emergency SOS on your iPhone


We hope this helps!

1 reply
Question marked as Top-ranking reply

May 26, 2021 3:26 PM in response to mama9193

Hello mama9193 and welcome to Apple Support Communities.


If you ever experience your device freezing again, you'll want to first go through with a force restart rather than a normal power off to avoid triggering the Emergency SOS feature. The steps to perform a force restart can be found in the first section of the article below, as well on some other actions to try if your device is still frozen.


If your iPhone, iPad, or iPod touch won't turn on or is frozen 


Additionally, if you would like to disable the Emergency SOS feature on your device, the "Turn off Auto Call" section of the following resource will walk you through that process.


Use Emergency SOS on your iPhone


We hope this helps!

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My iPhone 12 froze and no buttons would work - but called 911 as I tried to reboot!

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