I bought latest iPhone 12 Pro couple of month back and getting issue from day one, Phone screen not getting off while I was on call. So much things happening by the time I kept my phone down. It’s very much annoying. Have to fix this issue. Anyone can help?
iPhone 12 Pro, iOS 14
Hello raghavendra145,
It sounds like you are having issues with the screen of your iPhone while on a call. We’d like to help however we can.
Does this continue after restarting your iPhone?
Let’s also make sure your device is fully updated:
Update your iPhone, iPad, or iPod touch
If this continues after following those articles, please provide us with more details on the issues you are experiencing and any error messages you are receiving.
Thanks!
Hi Ben,
I restarted my phone and it will work fine for some couple of days and again same issue appears and it won’t fix untill I restart the phone. So it’s making me much frustrating. I have installed all latest updates for my phone released from apple support.
raghavendra145,
Understood, thank you for those additional details.
Can you also provide more information on what exactly is happening when you are on a call? Does this ever happen when using other apps? Do you get an error message of some kind?
Hi Ben,
There is no error message a d anything. Whenever I’m call and holding mobile towards face it supposed to off the screen. But it’s happening and it’s keep active and due to that with touch of skin phone May do random things, like it may mute me, or hold or close the call as that is the main screen during the call. Sometimes it will go to main menu. I mean just random things due to screen sense face skin touch while in call.
or you can say , proximity sensor failing to do its job.
raghavendra145,
Got it. We appreciate all that information.
Based on what’s happening, we would recommend reaching out to Apple Support to get the best assistance going forward. They can be contacted here:
Take care!
Phone screen not getting off while on call
