Apple Event: May 7th at 7 am PT
Hi I have got any iPhone X and now when I make a call the screen does not go off so I end up putting the phone down on people or muting them it is doing my head in now and need to get it fixed
[Re-Titled by Moderator]
Perhaps the proximity sensor is covered by something (cover/screen protector) that obstructs / interferes with its activity, or it is broken.
Make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector
After checking it out, they'll give you all the available options.
Regards
Giulio
Perhaps the proximity sensor is covered by something (cover/screen protector) that obstructs / interferes with its activity, or it is broken.
Make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector
After checking it out, they'll give you all the available options.
Regards
Giulio
iPhone screen does not go off when I make phone calls
