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strãñ Author

Level 1

4 points

Screen doesn’t turn off when on call

[Re-Titled by Moderator]

Posted on May 8, 2022 11:46 PM

Top-ranking reply

ProustGiulio

Level 10

208,584 points

Posted on May 9, 2022 12:07 AM

If you're sure that nothing (cover or screen protector) is obstructing your proximity sensor activity, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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Screen doesn’t turn off when on call

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