Cannot sign in to Netflix on Apple TV 4K (2021)

I tried rebooting my router.

Logged into Netflix via a browser just fine.

Logged into Netflix on every other device I own just fine, just not the AppleTV.

Stripped my VPN settings from my router, rebooted it. It still didn’t work.

Glad rebooting your router worked for you.

I had to reset my AppleTV to be able to log into my new account on my AppleTV.

Hi, i cant log in Netflix on my Apple TV 4K. I tried many solutions but it didnt work. Everytime i try to log in, netflix said: Your Netflix account name or password couldn't be verified. ... Go to www.netflix.com/support for more information. CODE: 113. I tried to call Netflix customer support million times and there r some ways that didnt work to me:

1) Update Apple TV. Now i got newest apple tv update: 14.6

2) Reset Netflix account Password and email

3) Reinstall netflix

4) Change internet connection of Apple Tv from wifi to my phone‘s LTE

5) Unplug apple tv 2-3 minutes and plug back

and Netflix customer support told me its problem of Apple, not them.

THEN, i contacted with Apple again and again with Netflix. Netflix fixed my account for about 48 hours. After 48 hours i can log in Netflix again

I hope it helps.

Signing in to Netflix is between your credentials, the Netflix app, and the Netflix account servers. What remains is generic troubleshooting not specific to Netflix.

Is you version tvOS up to date? How to update your Apple TV - Apple Support

Is your version of the Netflix app up to date? It will be if you tried re-installing the app.

Is your network connection okay? Can you access other online services on the Apple TV box? (e.g. the TV app)

Not using a VPN, custom DNS, or other trickery?

Did you try a cold restart? (Disconnect from power for a minute or two.)

Netflix browser access should work fine in Safari, Firefox, or Chrome, equally well. So there is something weird going on there as well.

When you just got a new Apple device, you get some additional complimentary support, to let you have a good start. Apple Complimentary Support - Official Apple Support. Make use of it. Possibly one of their experts knows about a common setting or something that may prevent access to services. There is something non-standard in your network setup. Contact Apple for support and service - Apple Support

Hi,

First, they sent me email and asked me to change pasword. After i did that, nothing changed. I didnt ask them something specific because i dont know about technique. I just followed their guidance and told them what happened, they said Ok, we will check your account again, after we tried everything that i can do it by myself at home.

Second, i cant log in my account for about 24-48 hours. If i tried log in, on the screen said: This account is about to fix, something like that i dont remember exactly every words.

Then i can log in.

ps: i keep contacting them via chat online, maybe 4-5 times. I repeat and repeat my problem so they can know iam so dissapointed about this. My Tv is useless without Netflix, because iam addicted to watching movies, series,…

Found a resolution: I had to *reset* (not restart) my AppleTV.

Background…

I had a Netflix account of my own, but closed it when I moved in with someone else that also HD a Netflix account. We decided I’d scrap my account and make a new profile on their account.

Tried to log in with the new account and got Error 113.

• Updated the iOS on my AppleTV

• Uninstalled and reinstalled my Netflix App

• Tried logging in while my VPN/DNS service was not active

• Tried resetting the password

• Tried contacting Netflix Support, they just told me to try all the things I’d already tried (resetting the password, then uninstalling and reinstalling the App)

I could log in fine with every other device except the AppleTV.

I tried logging in with my old account (the one that I ended my subscription on) and found I could log in with my old Netflix account just fine, but not the new one.

This told me that there must be a conflict with the AppleTV retaining some sort of data, and Netflix not liking me switching accounts. I tried resetting my AppleTV and I can now log in with the new account.

After the reset process was complete I set up my AppleTV using my iPhone rather than manually, which meant it remembered which Apps I had installed and the layout. 😍🙌

Hi

I'm sure you already sorted this out.

But just for the future readers - if you are encountering this error code, fix it by rebooting your router, then re-login your Netflix. Should work like a charm :)

Netflix Error 113 - Netflix Help Center

If you did as described and the issue persists, then contact the Netflix Support staff.

That is really helpful Giangnguyen3012. Are you able to clarify what Netflix did to “fix” your account? So that I can know what to ask for when I contact them too.

Thanks in advance!

Oh sorry to hear that - reckon the rebooting won’t be a fix-all then. Anyway glad it’s all good now l- and thank you for letting me know.

I have resolved this issue by following the instructions on this post: Netflix error code 113 on Apple TV.