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brand new macbook air broken screen and horizantal lines

hello from turkey

today i bought brand new macbook air m1. i opened the bow.everything is ok. there was no demage or anything else outside. but when i opened macbook screen has got horizontal and vertical lines :(


i don't buy from apple but where i bought the apple authorized dealer. i am going to go there and i will want i want change. but i am afraid if they don't change.. i don't wanna repair.

does anyone know what the problem is?

normally what does apple do in this case? please can you help me..

by the way i can't add photo :( how can i ?


[Link Edited by Moderator]

Posted on May 26, 2021 4:28 PM

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Question marked as Top-ranking reply

Posted on May 26, 2021 7:00 PM

You appear to have a defective screen (it may be broken as you have stated). This is a hardware related issue. You cannot fix it with software or a reset. Your only option is take it back to the Authorized Service Center and get an exchange or get your money back.


Axel F.

1 reply

brand new macbook air broken screen and horizantal lines

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