Hi,
I recently replaced my AirPods Pro with the service program for sound issues. The new pair sounds fantastic; however, they are no longer switching between my iPhone and iPad. This was not a problem with the old pair with sound issues. Any suggestions on what to do?
Hi there, zouivwlhnfhrx!
Thanks for visiting the Apple Support Communities to get help with your replacement AirPods. We understand that after setting them up, audio no longer automatically switches between devices. We're happy to help!
Based on what you've described, we would first suggest checking to make sure the feature is enabled:
next to your AirPods in the list of devicesFor more information Connect and use your AirPods and AirPods Pro - Apple Support.
Don't hesitate to respond back if it's still not working as expected.
Best!
Hi there, zouivwlhnfhrx!
Thanks for visiting the Apple Support Communities to get help with your replacement AirPods. We understand that after setting them up, audio no longer automatically switches between devices. We're happy to help!
Based on what you've described, we would first suggest checking to make sure the feature is enabled:
next to your AirPods in the list of devicesFor more information Connect and use your AirPods and AirPods Pro - Apple Support.
Don't hesitate to respond back if it's still not working as expected.
Best!
Thanks for following up, zouivwlhnfhrx,
We appreciate you confirming the automatic device switching was enabled, and that you have reset your AirPods.
Next, we would recommend making sure both your iPhone and your iPad are running the latest software release for iOS and iPadOS, version 14.6: Update your iPhone, iPad, or iPod touch - Apple Support, and that you are signed into iCloud with the same Apple ID on both your iPhone and iPad: Sign in with your Apple ID - Apple Support.
If you need additional assistance after that, please get in touch with Apple Support directly: Get Support.
Have a good rest of your day.
Hi Lindsay,
Thank you for writing. I checked my iPhone and the feature was already on. I also checked my iPad and it was also already set to automatic. The AirPods are still not switching between devices.
I even did a hard restart with the AirPods (hold button on the back until amber light shows up) and the problem still persists.
Replaced AirPods Pro (service program for sound issues). Now they won’t switch among devices.
