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User profile for user: gavin141
gavin141 Author
User level: Level 1
8 points

Can’t connect to network in Mozambique

I updated my iOS software whilst in a hotel in Mozambique a few days ago over the hotel WiFi now I can’t access my EE network at all. EE has assured me that my roaming is activated and I should be able to connect to the local network here which is MOZ-mCel, but when I try to connect nothing happens. When I arrived in Mozambique over a week ago my phone was connected to the above network, but since updating my software it won’t let me connect now. Any suggestions would be greatly appreciated.

iPhone 12 Pro, iOS 14

Posted on May 27, 2021 12:31 PM

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User profile for user: brbo
brbo
User level: Level 8
35,927 points

Posted on May 28, 2021 5:10 PM

Hi gavin141,

Welcome to the Apple Community, where some of us do our best to help each other.


Sorry I'm no expert, so can only suggest you contact the nearest "Apple support", if possible

Here's where to find out:


Contact Apple for support and service:

See a list of Apple phone numbers around the world

https://support.apple.com/en-us/HT201232


If your country is not listed: 

Apple Assistance:

Choose your country or region:

https://support.apple.com/choose-country-region


Hoipoe this helps you :)

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User profile for user: brbo
brbo
User level: Level 8
35,927 points

May 28, 2021 5:10 PM in response to gavin141

Hi gavin141,

Welcome to the Apple Community, where some of us do our best to help each other.


Sorry I'm no expert, so can only suggest you contact the nearest "Apple support", if possible

Here's where to find out:


Contact Apple for support and service:

See a list of Apple phone numbers around the world

https://support.apple.com/en-us/HT201232


If your country is not listed: 

Apple Assistance:

Choose your country or region:

https://support.apple.com/choose-country-region


Hoipoe this helps you :)

Reply

Can’t connect to network in Mozambique

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