I purchased a 1 year subscription to an app in January but it's not working properly. I have emailed the app support a number of times but not had a reply to any of my emails. Now when I try to request a refund in Apple Support it says I'm not eligible. How can I explain the situation to Apple and request a refund? Surely I don't have to accept that I pay for a year if it's not working as it should.
iPhone SE, iOS 14
Apple doesn't have an email support contact point for problems. Or are you using the term "email" very loosely?
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232
Apple doesn't have an email support contact point for problems. Or are you using the term "email" very loosely?
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232
Apple used to have a 90 day limit on asking for refunds. They don't say that anymore but it doesn't mean they don't.
Thanks. I’ll try and contact through the live chat. I emailed the contact help of the app itself, not Apple.
1 year app subscription not working but can't cancel
