Using the iPad 7th generation running iPadOS 14.6 I am unable to connect to a network drive. When I do connect, none of the folders show up in Files. The iPhone SE running IOS 14.6 works perfectly. How do I get the iPad working? It used to before the update to 14.5
iPad
The iPad is wireless, and the drive is wired. The firmware on the drive "should" update automatically. After manually checking that, I found it is not the current version. Which would explain why it used to work. One was updated, but not the other.
Hello Blackstart2021,
Thanks for using the Apple Support Communities. We understand that you're running into an issue with your iPad not connecting as expected to your network drive. Just to clarify, are you using the process outlined in Connect external devices or servers with Files on iPad?
Are there any actions you've already performed to troubleshoot this issue? This could be installing iPadOS updates, restarting your devices, etc.?
Once we have answers to the questions above, we can start working on a game plan to try and get this issue resolved.
Best regards.
Hello Blackstar2021,
We appreciate you following up. We have a couple more questions we'd like to ask. How are you connecting to the drive? Are you using a wired or wireless connection? Have you tried restarting your iPad? How about firmware updates? Do you know if the drive itself is up-to-date?
Best wishes.
Hello Blackstar2021,
We appreciate those details. It sounds like the issue may have been resolved, but we wanted to make sure. Did updating the firmware for the drive correct the issue? If so, that's great! If it didn't, please let us know and we'll be happy to continue researching possible solutions.
Take care!
The iPad does connect, just does not display any folders. I'm attempting to connect to an NAS drive, and both devices have been restarted with no results. Interesting part is the iPad is the ONLY device not working right. The iPhone and MacBook Air both work perfectly.
Unable to access network drive
