iCloud upgrade
I’m not able to upgrade my iCloud storage from the 5gb to 50gb. It says my account has been disabled and I have to contact iTunes support.
iPhone XR, iOS 14
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As you may have figured out, this is not a chat service. This is a forum where you post a question and await a response from other Apple users. A User to User forum. We are not Apple and they only moderate the forums.
To answer your question though, that prompt you are describing is one that only can be resolved by Apple Support staff directly. It relates to a billing issue with your Apple ID related to iTunes and the App Store. Use the GET SUPPORT link at the top right of the page and that will point you in the right direction in order to get some assistance to resolve the issue.