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YR511 Author

Level 1

12 points

Can’t turn off passcode on iPhone xs

I’m having a hard time updating my phone to iOS 14.6. Wirelessly it fails to download the update and ends up starting over. I got an error when I tried updating through iTunes and community members said to turn off the passcode. When I go to settings to turn off the passcode the option Face ID and passcode is not there. I know it’s supposed to be between Siri & Search and Emergency SOS but as you can see in the screenshot it’s not there. It is my daughter’s phone so I have screen time on but I turned it off and it didn’t make a difference. We deleted a bunch of stuff so there’s plenty of space. I’m stuck because it still will not update wirelessly and I can’t turn off the passcode as suggested in the community post.