Shortcuts not working while Screen locked

I put Call fav numbers shortcut to left widget side of iphone (where the edit button is available) and know I cant use it while the screen is locked. I’ve been using it like that but now for some reason I cant (you can see my calling shortcuts here in the screen shot)

iPhone 11

Posted on May 28, 2021 8:20 AM

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Question marked as Top-ranking reply

Posted on May 29, 2021 11:09 AM

Hi there Oyque!


Thank you for posting in Apple Support Communities. It sounds like you are trying to access your calling widgets on the Lock Screen of your iPhone. We have some information that you may find helpful.


To start, thank you for taking a look at our support article: Use widgets on your iPhone and iPod touch Doing this helped give us a better idea of what was going on.


First, let's make sure that you have your iPhone's settings configured to access to you control access information from the Lock Screen.


Take a look here: Control access to information on the iPhone Lock Screen


Once you've completed the steps listed there, go to: Add widgets on iPhone and look under "Allow access to Today View when iPhone is locked"


We hope this helps.


Cheers!

1 reply
Question marked as Top-ranking reply

May 29, 2021 11:09 AM in response to Oyque

Hi there Oyque!


Thank you for posting in Apple Support Communities. It sounds like you are trying to access your calling widgets on the Lock Screen of your iPhone. We have some information that you may find helpful.


To start, thank you for taking a look at our support article: Use widgets on your iPhone and iPod touch Doing this helped give us a better idea of what was going on.


First, let's make sure that you have your iPhone's settings configured to access to you control access information from the Lock Screen.


Take a look here: Control access to information on the iPhone Lock Screen


Once you've completed the steps listed there, go to: Add widgets on iPhone and look under "Allow access to Today View when iPhone is locked"


We hope this helps.


Cheers!

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Shortcuts not working while Screen locked

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