Number keypad after initial call (for passcodes, menu selection, etc.) DOES NOT WORK.

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Level 1

17 points

Number keypad after initial call (for passcodes, menu selection, etc.) DOES NOT WORK.

I have an iPhone 11 and after I call into work telecons, zoom meetings, or access other numbers, all of which are preliminarily successful, I'm asked to enter further keypad numbers such as passcodes, menu entries, etc to gain entry into the telecons, meetings or other department. For some reason, my screen keypad no longer recognizes me touching the screen, and I get a "call failed" screen because none of the information I press in is received by the other end. What is wrong? Do I need to reset something?

Posted on Apr 13, 2020 1:14 PM

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Answer 1

Top-ranking reply

sberman

Level 10

272,208 points

Apr 13, 2020 1:32 PM in response to aris4832

When asked to enter further keypad numbers, make certain you are in the Phone app. You must press the green oval toward the top of the screen, then the numeric keypad icon.

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Answer 2

aris4832 Author

Level 1

17 points

Apr 15, 2020 11:35 AM in response to rrobert4

Hi rrobert4,

I realized I had not powered down my phone in a while. After I powered it off and turned it on again, the keyboard appears to be accepting my numeric tones for a menu selection, after my initial call. I haven’t had the opportunity to try it on a password to access a zoom Telecon yet, but I’m fairly certain it will work. I don’t know why this happened in the first place, but at least there’s a fix! Hope this helps.

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Answer 3

aris4832 Author

Level 1

17 points

Apr 13, 2020 2:50 PM in response to sberman

I am in the phone app.

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Answer 4

rrobert4

Level 1

8 points

Apr 14, 2020 1:18 PM in response to aris4832

I have the same problem. I'd like to just dial in like I used to (phone only - no app). But now it does not recognize keypad presses and drops the call suddenly. Is this an iOS bug?

11 ProMAx 13.3.1

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Number keypad after initial call (for passcodes, menu selection, etc.) DOES NOT WORK.

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