quick start is stuck

setting up iPhone 12, quick start is stuck

Posted on May 28, 2021 5:19 PM

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2 replies

May 30, 2021 7:42 AM in response to mario49

Thx Less, but that failed on multiple attempts. I ended up backing up the old phone on my Mac and using that which did work. The Apple Music library was missing- the trick was to simply reboot the phone to force the sync. Oddly, none of the 3 chat specialists at Apple suggested to do that. Glad I thought of it and hopefully it can help someone else :)

May 29, 2021 1:33 PM in response to RANichols

Hello RANichols,


After reviewing your post, it seems like you are trying to transfer content from one iPhone to a new iPhone and it gets stuck. This article has some other steps for device-to-device migration.


Use Quick Start to transfer data to a new iPhone, iPad, or iPod touch


Please don't hesitate to let us know if you need additional assistance.


Thank you for using Apple Support Communities. Have a nice day.

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quick start is stuck

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