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How Apple developed the world’s first end‑to‑end hearing health experience. Learn more >
How Apple developed the world’s first end‑to‑end hearing health experience. Learn more >
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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
My AirPods Pro isn’t lighting up. It just stay blank even when I press the button at the back. I’ve been trying to reset it but it doesn’t show any white light after pressing the button for 15 seconds. It only charges my AirPods when it is plugged and only shows green light when it is plugged. Help
Good Afternoon Cadet___1,
We see that you're unable to reset your AirPods Pro, and we'd like to see how we can help with this.
As you're seeing that the Charging Case is indicating that it is connected to a charger, this is a good sign that the case is responding. We'd recommend confirming that there isn't any debris in the bottom of the case to see if the connection to your AirPods is being blocked which may be preventing the reset from occurring. Once you've confirmed that there isn't any debris within the Charging Case, use the steps in the following resource for assistance with completing the reset.
If you see that you're still unable to complete a reset of the AirPods, we'd recommend that you Contact Apple Support so they can look into this in more detail with you.
Have a great day!
AirPods Pro difficulty
