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I am trying to log into my account but can not due to forgetting my security questions. What does this mean: Cannot Reset Security Questions We don’t have sufficient information to reset your security questions.

How do I get past this: Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions.


iPad Air 2, iOS 10

Posted on May 29, 2021 10:13 AM

Reply
Question marked as Top-ranking reply

Posted on May 29, 2021 11:56 AM

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.





1 reply
Question marked as Top-ranking reply

May 29, 2021 11:56 AM in response to jdd81

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.





I am trying to log into my account but can not due to forgetting my security questions. What does this mean: Cannot Reset Security Questions We don’t have sufficient information to reset your security questions.

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