Calls on iphone 12 pro max goes straight to voicemail

Call on iphone 12 pro max goes straight to voicemail

Posted on May 29, 2021 12:08 PM

Top-ranking reply

Leanne_68

Community Specialist

Posted on May 30, 2021 1:13 PM

Hi there Johdena,

Thanks for participating in the Apple Support Communities. We understand that calls are going straight to voicemail, so we'd like to see how we can help. Do you use a Dual SIM with two active lines on your iPhone? If so, Wi-Fi calling will need to be enabled for calls to come through on the other line if you're on a call as explained here: Using Dual SIM with an eSIM.

If that's not the case, make sure Do Not Disturb is turned off: Use Do Not Disturb on your iPhone, iPad, and iPod touch. Depending on your carrier, turning off Voice over Data (VoLTE) may help. Does this happen with all callers, or just some? If only some calls go to voicemail, check Settings > iPhone to make sure Silence unknown callers is off, and check Settings > Phone > Blocked Contacts to see if any of the phone numbers are on your blocked list.

If you haven't done so already, update your iPhone and check for a carrier settings update with these steps:

Update your iPhone, iPad, or iPod touch

Update your carrier settings on your iPhone or iPad

All the best!

View in context

Similar questions

Visual Voicemail not working After the update of iOS 16.1. I cannot get my visual voicemail to work nor get any notifications of new voicemail. I googled how to troubleshoot this matter and tried everything. Restarting my phone, turning the airplane mode on and off, reinserting my SIM card, resetting my network, changing my voicemail password (would always say error try again later). So I went ahead and reached out to my phone carrier, was assured that changing my password would work but had to wait 24 hours. 24 hours had passed and still nothing. Reached out again and talked to another representative, was told they were getting error on their end too and for me to wait another 72 hours to hear back from the customer service. A week later I did not hear anything back and again reached out. Was told that maybe my SIM card needed to be changed. So I drove to the nearest carrier store, got my SIM card changed and still no visual voicemail nor notifications. Was told to go to Best Buy and talk to the geek squad, they can help troubleshoot it. So of course I drove to Best Buy. Did some diagnostic and everything came back normal, nothing was found wrong with my phone. Now I am reaching out to see if anyone is having the same issue or if anyone knows how to fix it?! I am getting frustrated, I already exhausted everything I can possibly do.
51751 71

1 reply