iPhone 12 Pro Max Screen Turning system

Hi there RuziGG,

We understand that you are unable to rotate the screen of your iPhone. We’d be glad to assist.

To start, let’s ensure Portrait Orientation Lock is off in Control Center. This shows how to do this:

Rotate the screen on your iPhone or iPod touch

If Portrait Orientation Lock is off and this continues, does this happen in multiple apps or only when using certain apps?

Cheers!

RuziGG,

We appreciate that additional information. 

Next, go ahead and follow these steps: 

1. Open Settings > Accessibility > Touch > Assistive Touch
2. Turn Assistive Touch On
3. Open an application that utilizes device rotation (Such as Safari or Camera)
4. Tap the Assistive Touch icon (a dot that appeared on the screen)
5. Tap Device > Rotate Screen
6. Determine if the screen rotates to each of the options (Portrait, Right, Upside Down, and Left).

If your screen rotates as expected while using Assistive Touch. Then we would recommend contacting Apple Support to get the best assistance going forward. 

Get Support

Best regards. 

RuziGG,

We appreciate you trying that out. Since the screen rotates while using Assistive Touch, then we would still advise contacting Apple Support using the link we previously provided to get further help. 

You can also call in at your convenience using the phone number most applicable to you from here:

Contact Apple for support and service

Take care!