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novaline Author

Level 1

5 points

Junk mail is not showing my mail. How do I fix that issue

Can’t see my junk mail

Posted on May 29, 2021 8:07 PM

Top-ranking reply

James_M50

Community Specialist

Posted on May 30, 2021 2:20 PM

Hi novaline, thank you for posting here in Apple Support Communities! We understand that you're unable to view your junk mail, and we'd be happy to help. To start, we'd just like to ask a few questions to get a clearer picture of what's going on.

Is this happening to one specific email account, or are you experiencing this with multiple email accounts?

Are you able to see your junk mail when using your email service providers' web mail portal?

Do you experience issues with other email folders not loading?

Are you using the latest iOS software version? Update your iPhone, iPad, or iPod touch - Apple Support

We look forward to hearing back from you.

Cheers!

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Junk mail is not showing my mail. How do I fix that issue

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